From where are the orders being sent?

All items are sent from the UK. Since Brexit, some unforeseen VAT charges may incur at customs when the product enters at your delivery country. Please keep this in mind when you purchase products from my shop, as any import taxes are the customer’s responsibility. I am a small business of one and unfortunately can’t afford to do returns at this moment. Thank you for your understanding.

What day of the week are the orders dropped off at the post office?

All orders made during the week are dropped off at the post office every Friday. This means that if you make an order over the weekend, it will be dropped off on the following week’s Friday. Be sure to make a purchase on Thursday before Friday to be included in that week’s batch.

If you need an order urgently, please use the contact form and I will try my best to accomodate you.

My package has shipped! YAY! How long does it take to get to me?

Estimate delivery in the UK: 2-6 business days.
Estimate delivery for the rest of the world: 7-30 business days.

Do you accept returns, exchanges or cancellations?

Unfortunately, as I am an independent business of one, I cannot afford to do any returns, exchanges or cancellations but please contact me via the contact form if you find any problem with your order.

Where are your products made?

Most of my products are made locally in the UK or Europe. All handmade products are made by me!

What type of packaging do you use?

Your order will be protected with recyclable or reused packaging. Some plastic will be used to protect your prints.

How do I iron the patches on my garment?

Before ironing the patch, please check the label of your garment to see if it can be ironed or not.

1. Place patch, adhesive down, on top of project. Press and hold iron for 8 seconds on each section until entire piece is bonded. If your patch has beads, place patch face down, adhesive up, project on top.

2. Times listed above are for cotton. Iron light fabrics for only 6 seconds. Iron thick fabrics an additional 2 seconds from the back of the patch.

3. To secure your patch extra well, sew it on your garment after ironing it.

4. When you wash your garment with the patch, please take these cares: Delicate Wash Cold; tumble dry, delicate cycle, low heat; DO NOT dry clean.

I can’t see my question, may I contact you?

Of course! Please email me or use the contact form.